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Travel to Morocco with Feel Morocco

Frequently asked questions

Over time we notice certain questions are repeated, regarding Morocco and regarding our service, and therefore it seems appropriate to include this page of categorized frequently asked questions.

For efficiency’s sake, we’ve put these frequently asked questions in an expandable format, so click on the “+” symbol to see our answer.
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  • About us

    Who are the people behind Feel Morocco? How can I contact you? For these and other similar questions, click on the question that interests you to reveal its answer.
  • Who are you?

    Our names are Mariluz, Christian, Paula and Rafa. We are the people behind Feel Morocco. We are four experts in Morocco who have found the ideal option to combine our passion and our work.

    We are continually improving our knowledge of Morocco as well as our network of local contacts, which puts us in the best position to provide you with the advice you need for any trip to Morocco.

    In this link you can learn more about each one of us. 

  • Can I trust you?

    Yes, definitely. Although it’s normal to be cautious to book a trip with an agency that you don’t know personally. In this link you can learn more about each one of us, including our full names, and the organizations that have trusted us to promote Morocco. In this link you can see the comments of those who have traveled with us.

    Furthermore, we are a travel agency legally established in Spain, which involves numerous requirements, legal liabilities and the obligation to keep a series of different insurances to protect travelers from any mishap.

  • Do you only sell trips to Morocco?

    We focus only on Morocco. We prefer to specialize so we can offer the best service possible at a reasonable price. We feel that advising on more than one destination would “blur” our focus and that, inevitably, it would end up affecting the quality of our service.
  • Do you have offices in other countries?

    Unfortunately, our only office is in Seville (Andalusia, Spain), although there are numerous ways to contact us so that we can advise you comfortably.
  • How can I contact you? Can I communicate with you through Whatsapp, Social networks, …?

    You can contact us directly via email (info@feelmorocco.travel). Additionally we have other channels for specific questions, such as Skype, but we don’t use messaging services to make reservations or to report incidents. We do not have WhatsApp.

    On the other hand, we use different social network platforms (Facebook, Twitter, etc.) that have their own messaging service, but it’s not something we continually check and we don’t recommend using them to answer questions or to book a trip.

  • I have not received any email from you, when are you going to reply?

    We usually answer within 24 hours (taking into account that we don’t work on Saturdays and Sundays). If after that period you have not received an answer, please check your spam. And if you still can’t find our answer, feel free to ask us again. 
  • Do you have any other web page apart from feelmorocco.travel? Do you have a page on Tripadvisor?

    We have two web pages, the one you are visiting and its counterpart in Spanish (sientemarruecos.viajes).

    On the other hand, we do not have a Tripadvisor listing, since the platform only allows members to register who have their headquarters in the place where the trip begins. In general terms, Tripadvisor does not allow the promotion of decentralized travel agencies that organize their services through collaborators in the destination as is our case.

    If you want to see opinions of those who have traveled with us, check out the comments section of our website:

    https://www.feelmorocco.travel/about/reviews/

  • About Morocco

    Money exchange, food, clothing, when to travel, as well as certain issues just before arriving in Morocco (parking at the port, customs, etc.). This section is useful both for those traveling with us and for those who travel on their own, since it does not talk about how our trips are organized, but rather about Morocco in general terms. Click on the question that interests you to reveal the answer. 
  • Is Morocco safe? Is it specifically safe for a woman traveling alone?

    Morocco is perfectly safe for any traveler, and particularly for a woman who travels alone as well.
  • Is there any dress code to comply with?

    Contrary to what is usually thought, it’s not necessary to wear any type of specific clothing when visiting Morocco: any clothing will be appropriate (with a few exceptions when visiting sacred places).

    It’s not necessary at all for women to cover their hair. What is recommended, in order to maintain an atmosphere of respect, is not to wear skirts or pants that are too short or necklines that are too deep, or by extension any clothes that can be considered provocative. In general terms, although the locals might find your appearance striking, you should not worry that your way of dressing will be interpreted as a transgression.

  • What is the official currency of Morocco? Where can I exchange currency?

    The official currency of Morocco is the dirham, and you may see it in some stores abbreviated MAD. Its approximate conversion rate to the dollar, for example, is 1 dollar = 9.5 dirhams. Due to currency fluctuations depending on the day the exact rate may be somewhat different, but as a rule the value of the dollar will be somewhat less than ten times the value of the dirham.

    Ideally, get your dirhams at one of the official exchange booths that you can find when you arrive, both at the port and at the airport, or at the different official exchange points that you can find around the cities. It’s not advisable to exchange money in the street, since they are supposed to give you a receipt for the currency exchange. Keep in mind that you might not use all the money you exchange, and if you want to change it back to your currency they will probably ask you for the original currency exchange receipt.

    If you want more information, we recommend you visit our blog post that specifically addresses this topic.

  • Should I carry cash in my local currency or in dirhams? How much should I exchange?

    The most advisable thing is use the local currency, especially for small payments. Foreign currencies are sometimes accepted, especially euros, but if you plan to pay with another currency (dollars, pounds, etc.) you’ll be hard pressed to find anyone that will accept it.

    How much to exchange will depend on the person and if meals are included with your accommodations. As a general rule, we recommend budgeting about $20 USD a day for drinks and lunch (you’ll probably spend less, but it never hurts to have a little extra) or $30 USD if you stay at a bed and breakfast (for drinks, lunch and dinner).

    In the following blog post you have more extensive information about it:

    https://www.feelmorocco.travel/morocco/money-exchange/

  • Is there a way to withdraw money from banks or ATMs? Which is better, exchanging the money upon arrival or before?

    It’s always advisable to carry your local currency and exchange it after arrival, since the rate is much more advantageous than in your country of origin. There are many ATMs and exchange houses in all cities so it’s very easy and convenient. Cashiers always give change in dirhams.

    In the following blog post you’ll find more in-depth information about it:

    https://www.feelmorocco.travel/morocco/money-exchange/

  • During my trip, can I pay with credit card at restaurants and shops?

    No, it’s not common for restaurants and stores to accept payment by card. Our general recommendation is to bring cash and, if need be, get cash from an ATM.
  • How are the hotels in Morocco? Do they meet the same standard that I’m used to?

    Hotels in Morocco, as in the rest of the world, are put in categories based on stars (mainly 3, 4 and 5 stars). However, this does not imply that a five-star hotel in Morocco is comparable to one of a similar category, for example, in the US, since the requirements for achieving the category are lower in Morocco.

    As a general rule, we advise you to think of hotels as if they had one star less than in the developed world. Thus, a four-star hotel in Morocco would be roughly equivalent to a three-star hotel in the US.

  • What is a riad?

    A riad is an accommodation with an inner courtyard, around which the rooms and some common areas are distributed. They could also be described as boutique hotels.

    They are, in essence, accommodations with fewer common spaces but are much more welcoming and have more personalized decoration with a local flavor. That is why we always suggest riads as accommodation on our private trips.

  • What language is spoken in Morocco?

    The official language of the country is Modern Standard Arabic, which is quite different from the colloquial Arabic that is used on a daily basis, in the home on the street, even in movies and songs. You’ll sometimes here Berber spoken in Morocco as well.

    This doesn’t mean they can’t express themselves in English, although they’re usually more proficient in other foreign languages ​​such as French or Spanish. In any case, they’ll never miss the opportunity to close a sale due to communication problems.

  • Do you need a passport? It’s advisable? How much time should be left on it before expiry? What about a visa? I have an expired passport but I will renew it soon, is that a problem?

    A passport is required to travel to Morocco with an expiration date exceeding three months. Some countries also need a visa.

    If you are in the process of renewing your passport don‎‎’t worry, we’ll leave that information as pending and as soon as you renew it we’ll update the details of your trip.

    You can check out more detailed information at this link.

  • I’m going to travel in a specific month. What’s the weather going to be like? Do I need to bring a coat?

    As a rule, there’s nice weather year-round in Morocco. You just have to take certain precautions during the summer months in Marrakech (it’s quite hot) and in the desert, which has some specific considerations.

    At this link, in the weather section, you can find more information about it.

    And at this link, you can access more detailed information, with the climate by zones, by months and with guides on the weather of the main destinations:

    Weather in Morocco.

  • I still haven’t decided when to travel. Are there any dates I should take into account? I am considering traveling in Ramadan; is it advisable?

    There are certain times of the year when Morocco changes significantly. One is Ramadan, and there are travelers who like it and others who prefer to travel before or after Ramadan. The monuments will still be open, but there is less life on the streets during the day, and while tourist-oriented restaurants will be open, truly authentic food won’t be easy to find. On the other hand, there’s a unique and exciting nighttime atmosphere during Ramadan that you can’t experience any other time of the year.

    Read post about Ramadan if you want more information.

    Another time to keep in mind is the Festival of the Sacrifice, when it’s very common to butcher animals in the street. If you are squeamish we recommend you avoid Morocco during this time.

    Finally there is the Day of the Throne, the national holiday, when most of the buildings and monuments are closed, but there are parades through the streets.

    While the day of the throne is celebrated on a specific date (July 30), most of the festivities are based on the lunar calendar, so no one knows the exact date until just a few days before. You can check the updated calendar at this link, but keep in mind that it will always have a margin of error of ± 2 days, and that every year varies (approximately, religious dates advance 14 days each year).

  • How much does it cost to eat in Morocco?

    Eating in Morocco is very cheap, but there is a range of prices that depend on whether you eat in places geared to locals or tourists. Approximately, you can eat from 7 to 15 dollars per meal.

    Additionally, if your journey takes you outside the cities (for example going to the desert) the cost will increase. Most of the roadside restaurants in Morocco have large dining rooms, a limited menu and are on the expensive side, ranging between 10 and 15 dollars.

  • Can you recommend a place to see or a restaurant to eat at?

    If you want personal recommendations, we suggest you read our blog. In particular, in our Morocco guide, there is a section with an index by cities, called information by destination, where we provide you with practical data on the main things to do at each destination. Normally these guides include two entries: one called “what to do” and another “where to eat”.
  • Can I get Internet in Morocco? What about phone calls?

    Normally, your accommodations will have Wi-Fi, although it usually only works in some common areas, such as reception. We feel though that a trip to Morocco is a good time to give the digital world a break, you can buy prepaid mobile internet cards in Morocco. We recommend the “Jawal” card, from Maroc Telecom, which for 20 dirhams (approximately 2 dollars) gives you 2 gigabytes to use in one week. The same company also offers discount plans for international calls.
  • Is it possible to buy alcohol in Morocco?

    Muslims are forbidden from drinking alcohol, which makes it somewhat difficult to get alcoholic drinks in bars and restaurants. But it’s not impossible, especially in places mainly serving visitors from other countries.

    However, any bar or restaurant that intends to serve alcohol to foreigners has to pay an extra fee to the government, which ends up having an impact on the final price of the drink. In general, a beer can cost between 2.5 and 4 dollars, and a bottle of wine up to 14 dollars.

  • Are the plugs different in Morocco? Do I need an adapter necessary?

    Type C and Type F plugs are used in Morocco, that is, the same types that are used in Europe (except the United Kingdom, Gibraltar, Ireland, Cyprus and Malta) and that are usually used in other non-European countries such as Chile, Brazil, Paraguay and Uruguay

    So, if you’re not from one of these countries, it’s more than likely that you’ll need an adapter.

  • I have some mobility issues, do you recommend me traveling to Morocco?

    Unfortunately, Morocco doesn’t make many accommodations for those will mobility problems. So, it’s rare, for example, for hotels, monuments or restaurants to have handicap access, routes, rooms or bathrooms. Even if that were the case, the way in which the medinas are laid out often makes it difficult for a vehicle to park near the places you’ll visit or stay. So, the traveler has to get themselves to the different places by making a short but probably impracticable journey for those with mobility issues..
  • What should I carry in my suitcase?

    In addition to what you would take anywhere else in the world (clothes, changes, tissues, chargers, hair dryer, etc.), it’s advisable to include comfortable clothes (slippers, loose clothing, sweatshirts, a jacket for when you’re cool), sunglasses and sunscreen if you go in summer. It never hurts to take medicines that you sometimes use, because although you may find them in Morocco, when using terminology as specific as health and pharmaceutical, it’s possible that language might become an insurmountable barrier.

    It’s also advisable to carry a backpack with a change of clothes if you spend a night in the desert. A wool hat, a cap (to avoid sunstroke if you plan to spend a lot of time outdoors) and a handkerchief (to protect your face from sand) are also recommended. 

  • At night in the desert, can you sleep outdoors? Should we bring a sleeping bag?

    In the desert you can sleep outdoors (you will have to carry your own bag), but keep in mind the weather and the time of year you’re going to travel, because the temperatures can get quite cold.
  • When it comes to going through customs and arriving in Morocco, will there be problems if you bring some water, soda, food or medicine? Are there limits on the amount of things I can bring?

    No problem, just keep in mind that meat products must be vacuum-packed and properly labeled, and that they might ask for proof of prescription for medicines, although this only usually happens when someone is carrying a large quantity of medicine.

    Regarding the amount, if you travel by plane you should see what your ticket allows you bring along with you based on the company’s policy. If you go by boat, the limit’s simple: anything you can carry.

  • Our reservation, confirmation and documentation process, prices and payments

    How do I book? How long in advance? When do I have to pay? When do you confirm the departure? What documentation do you provide? Do I qualify for a discount? For these and other similar questions, click on the question that interests you to reveal the answer.
  • How can I book a trip?

    Booking a trip with us is very simple: you just have to fill in the form on the page where the trip is discussed. If you have any doubts about how to book, write to info@feelmorocco.travel and we can help.

    Once we check availability, we’ll put temporarily hold on your reservation. When you pay 25% of the total cost the booking becomes permanent. Full payment must be made 15 days or more before the trip begins.

    For more details, click here.

  • How much time do I have to confirm my reservation?

    Once we hold the reservation, you have a maximum period of 72 hours to pay 25% as a deposit. You have until 15 days before departure to pay the rest of the trip.
  • When do I need to send my information by (passport number, etc.)?

    If it’s a reservation made well in advance, it’s enough to give us your information one week before the trip. If it’s a last minute reservation, you’ll need to give it to us 48 hours before.

    If there’s some information that you don’t know when you make the reservation (for example, if you need to renew your passport and its number will change), just let us know later a week before the trip.

  • How can I pay? Can I pay in cash? What about PayPal?

    You can pay either by transfer or by credit card. We do not accept payments in cash, PayPal or credit cards other than VISA, MasterCard and 4B.

    You can check more information about payment here.

  • When do I need to pay? Do I have to pay for the trip in two payments, or are there other options? Can I pay with several cards?

    The only requirement is to pay for 25% of the trip at the time of booking as a deposit and to pay the rest 15 days before the trip. Fulfilling that, any alternative is possible: pay all at once, make several installments (provided the first 25% is paid and that the payment is made in full 15 days before the trip), pay with different cards, etc.
  • What documentation do you provide?

    Throughout the reservation process we provide two types of documentation: when the reservation process is made, paying 25% of the total trip, the trip schedule and the receipt will be provided. When the entire trip is finally paid, all the vouchers that make up the trip and the schedule will be provided again, updating it if necessary, the insurance documentation and the final payment receipt.
  • What should I show at the beginning of the trip?

    When you complete payment for the trip we will provide you with three main documents: the vouchers, the schedule and proof of insurance (in addition to other documents depending on the trip). You can show the vouchers to whom it may concern, where the person in charge is also indicated along with his contact telephone number. The schedule details what services you have contracted with us and the proof of insurance in case you need to use it.
  • Can I show the documentation from my mobile phone or tablet, etc. at destination, or do I have to print it?

    It’s not necessary to print it. For all the trips we offer it’s possible to present the documentation directly from your phone.
  • Can you process visas? What about travel certificates?

    We are sorry, but we do not process visas. That is something the traveler must do on his own. On the other hand, we do process travel certificates to those who book with us, which are necessary in some cases to obtain visas or in other cases useful to have for express service when renewing a passport. 
  • Is a document from my bank or an email valid as proof of a transfer?

    No, we’re sorry, we can’t consider a transfer valid until it becomes effective in our bank.
  • Can I pay for the trip in my currency?

    No, we are sorry, the trip, whether made by transfer or by card, must be paid in euros.
  • Can I pay for all or part of the trip in cash at the destination?

    No, sorry. The entire trip must be paid 14 days in advance (or if it has been booked late, at the time of booking after we hold the reservation).

    The good relationship we have with local suppliers are based on our commitment to paying all the services sufficiently in advance so they never need to pay cancellation costs (such as vehicle reservations, accommodations, etc.). So, we ask our customers to have the same level of commitment.

  • Do you guarantee the lowest price on your website? Is it possible for you to offer me a trip cheaper than the published price?

    No, we’re sorry, we don’t believe in this type of policy. For us the priority is the quality of the trip.

    Also, we have a tight profit margin and we can’t give a cheaper price than our website. The only possible exception is to change some of the services in order to adjust the price somewhat (for example by changing the type of accommodations).

    In general terms, we recommend you saving your strength for the noble art of bargaining once you get to Morocco.

  • What final information is necessary to book the trip?

    The data we require will depend on the type of trip you want. At most, we will ask you for the following information for each traveler:

    Full Name
    Date of Birth
    Nationality
    Passport
    Expiration Date of Passport

    Besides our requirements, there might be other required documents depending on your situation. You can check it here.

  • About Our Trips

    What’s the best trip for me? What trips you offer? What do your trips include? What are the trips like? How is the staff and means of transportation in Morocco? For these and other issues such as questions about the price, the terminology used on the website, documentation, different itineraries, etc. click on the question that interests you to reveal the answer.
  • I want to travel to Morocco. Any recommendations?

    It’s normal for you to feel lost and to not know what to decide. For us to help you we need to know a little bit about your preferences. Each traveler is unique and we have so many different trips to offer, for every taste and every budget. The following information will help us to give you the best personalized advice:

    When can you travel? How much time do you have? What is your budget? Are you interested in a specific place or places?

  • What travel options do you offer?

    We offer any possible trip to Morocco. There is probably a trip that will interest you in our website catalog. If not, we’d love to tailor a trip to Morocco to fit your needs.
  • Do you only sell trips to Morocco?

    We focus only on Morocco. We prefer to specialize so we can offer the best service possible at a reasonable price. We feel that advising on more than one destination would “blur” our focus and that, inevitably, it would end up affecting the quality of our service.
  • Can I book a flight with you?

    We’re sorry but we don’t offer this service; you’ll need to book your flight on your own.
  • Are the tickets to the historical sites included in the price of the trip, or do I have to pay for them separately?

    Unless otherwise specified in the “does not include” section, if the itinerary says we’ll enter a certain historical site, the tickets for these are included.
  • What type of transport do you use for private trips?

    It depends on the number of travelers, but usually it will be a 4×4 or, if you are a large group and the route allows it, a minibus. On the other hand, if it’s a time-sensitive transfer (for example, a pick-up at the airport on the first day of a trip), it may be a minivan or a taxi.
  • Will I have to go to specific shops? Is it advisable to go into stores with our tour guides?

    You won’t have to go into any specific stores. If the guide recommends a certain shop but you’re not interested, all you have to do is say, “No, thanks”.

    Honestly speaking, being encouraged to go into certain stores is usually one of the most common complaints of travelers to Morocco, and one of the most difficult for us to solve, because it’s rooted in Moroccan culture, even though we pay the guides extra to avoid this issue as much as possible. Our recommendation is to be polite, but firm, to avoid unnecessary waste of time.

    You can feel free to shop where you want, both on your own or with a guide. Honestly, though, your guide won’t give you any advantage, probably the opposite. The seller will add the guide’s commission to the original price, and although the guide will tell you he’s taking you to the store with the best products, all of them actually have similar quality.

  • During the trip there are a few lunches and dinners on your own. Do we have to go with the guide to the restaurant he suggests?

    No, it’s not necessary. It’s recommended, since the guides are experienced and always suggest restaurants that have decent service and meet minimum hygienic conditions, but it’s definitely not mandatory. You can explore the surroundings at your own risk and select another restaurant that best suits your tastes and budget.

    On the other hand, there are trips that involve making stops in places halfway between cities or in desert areas, so exploring around and selecting an alternative restaurant is not always possible, especially for rest stops en route. In such cases, there is usually only one decent restaurant available, with no suitable alternatives.

  • I still haven’t decided on a date for the trip that interests me. Is there anything I should keep in mind? I am considering traveling in Ramadan, is it advisable?

    There are certain times of the year when Morocco changes significantly. One is Ramadan, and there are travelers who like it and others who prefer to travel before or after Ramadan. The monuments will still be open, but there is less life on the streets during the day, and while tourist-oriented restaurants will be open, truly authentic food won’t be easy to find. On the other hand, there’s a unique and exciting nighttime atmosphere during Ramadan that you can’t experience any other time of the year.

    Read post about Ramadan if you want more information.

    Another time to keep in mind is the Festival of the Sacrifice, when it’s very common to butcher animals in the street. If you are squeamish we recommend you avoid Morocco during this time.

    Finally there is the Day of the Throne, the national holiday, when most of the buildings and monuments are closed, but there are parades through the streets.

    While the day of the throne is celebrated on a specific date (July 30), most of the festivities are based on the lunar calendar, so no one knows the exact date until just a few days before. You can check the updated calendar at this link, but keep in mind that it will always have a margin of error of ± 2 days, and that every year varies (approximately, religious dates advance 14 days each year).

  • What is a local guide? What exactly is the role of a “driver”? What is a panoramic visit?

    Since some specific tourism terminology can generate some confusion, we have found it appropriate to clarify some common terms.

    A local guide is a qualified person with specific training, whose job is to accompany you and thoroughly explain the places you visit. Their services may vary from place to place, and they usually specialize in a single city.

    A driver is in charge of transportation as well as making sure the trip runs smoothly and helping the traveler with all of their needs. Although drivers strive to make the travel time more enjoyable talking about their country’s culture, that is not their main job and they don’t have any specific training in this regard. On rare occasions (for example, for time-sensitive transfers) the driver is only responsible for getting you from point A to point B.

    Finally, a panoramic visit is essentially a vehicle-based day tour, although it may include a stop for the traveler to stretch their legs.

  • Do your partners in Morocco speak English (driver, local guides, etc.)?

    All our partners in Morocco speak English. The only exception is some drivers who take care of time-sensitive transfers (such as a transfer from the accommodations to the airport), or those who are not directly hired by us (for example, the person in charge of a restaurant or an accommodation).
  • What is travel assistance insurance? What about cancellation insurance?

    All our trips have assistance insurance, which covers medical expenses up to €900. Optionally, cancellation insurance can be purchased, which offers the possibility of canceling the trip without expenses (only the insurance itself, which is non-refundable, would be paid) provided there is justified cause. An example of this is the death of an immediate family member, hospitalization of the traveler or an immediate family member or unavoidable and unforeseen commitments, such as summons for a trial.

    In any case, we recommend checking out the conditions in detail, because they may vary depending on the trip.

  • Do we have to tip drivers and guides? How much should I give? What about in restaurants and at our accommodations?

    No, it’s not necessary. Some people like giving a tip to their driver but, it’s not necessary. The amount would depend on how long the trip took, the purchasing power of the traveler, satisfaction with the service, etc. and it’s usually something that is agreed upon by all the travelers just before ending the trip.

    On the other hand, it’s not common to tip in restaurants or at accommodations.

  • Is the XXX trip suitable for children? Is Morocco, in general, suitable for a child?

    It all depends on the child. For children, we generally recommend tours with less driving, although it depends on whether they are used to traveling. And yes, it’s a very enriching experience for children to visit Morocco.
  • How are the desert tents? How big are they?

    A desert tent, or haima, is a Berber dwelling, consisting of carpets arranged on a metal or adobe structure, like a camping tent, with beds or mattresses inside.

    They usually have a common area with a ​​toilet and hot shower. Additionally there are luxury tents, with better decoration and even your own bathroom.

    In any case, it must be understood that although a night in the desert is not exactly a comfortable experience, given the precariousness of the facilities (in the middle of the desert, for example, there is only electricity from solar panels, so electrical energy is limited) but it’s unforgettable.

  • When traveling to the desert, are there alternatives to riding a camel to reach the tent camp?

    Although it’s a safe mode of transport, we understand that there are those who feel riding a camel is somewhat daunting. In that case you can walk or you can talk to the person in charge about going by quad or 4×4. In these last two cases you will have to discuss how much extra you’ll have to pay.
  • Where do I leave my suitcase when I go to the desert?

    If your plan to sleep in a tent in the desert, you only need to take a small bag with the essentials (clothes, etc.) but you should not worry about your suitcase. You can leave it in the vehicle or in your accommodations before heading to the desert.
  • Modifications and cancellations

    What options do you offer for your trips? Is any modification possible? How far in advance do I need to cancel the trip? For these and other similar questions, just click below on the question that interests you to reveal the answer.
  • Can I select another accommodation different from those indicated? Can I book my own accommodations? Can I can ask you to just arrange a driver for me and I’ll take care of the rest on my own?

    We accept suggestions with regard to accommodations, although we recommend those we use, since we have worked with them for many years and we are sure that our guests will be satisfied.

    With regard to the second and third question, we are sorry but it’s not possible. If you book a total or partial trip with us, all the services that you use must be through us. That is, you can, on a 12-day trip to Morocco, ask us to organize an excursion for 3 days, but in those 3 days all the associated services (transfers, guides, accommodations, etc.) must be through us.

  • One of the people in our party can’t come now. Can another friend take their place?

    Normally, this is doable, but you should let us know beforehand so that we can give you a firm answer. There are some expenses that cannot be transferred to a different name, as is the case with insurance.
  • I have already booked a trip. Can I change the date, accommodations, etc.? Can I make a change in the trip once it’s started?

    It depends, because although with private trips we are flexible, this does not imply that any change you make can be made at any time. For example, if you decide to change accommodation at the last minute, it’s likely that we will be charged for the entire original accommodation. On the other hand, if you hire a private driver, there should be no problems with regards to schedules, itineraries, etc. provided you spend the night in the places previously agreed upon on the agreed upon dates.

    You’ll need to discuss any modification of services with us first, rather than arranging it directly with the guide.

  • What happens if I have to cancel the trip, are there cancellation fees?

    If you decide to cancel a trip, there is a cancellation fee that depends on the time remaining before the start of the trip. In any case, processing fees (usually 15 euros per person) would not be returned.

    Unless otherwise indicated in the pre-contractual information, these are the cancellation costs depending on the time in advance with respect to the start of the trip:

    More than 45 calendar days prior: 10% of the total value of the trip.
    Between 45 and 31 days: 15% of the total value.
    Between 30 and 21 days: 30%
    20 and 10 days: 60%
    9 or less calendar days prior to departure: you would not be entitled to any refund of the amount paid.